Shipping policy

Last revised: October 27, 2026

The delivery timeline

The average fulfillment time is 8–14 business days. After payment is confirmed, orders are generally processed and dispatched within 3 business days. Estimated transit time is 5–11 business days.

Working days and possible delays

Business days exclude weekends and relevant public holidays. Processing and transit are separate parts of fulfillment, and the stated periods are estimates rather than guaranteed arrival dates. Payment checks, address problems, holidays, customs processing, remote locations and carrier disruption can extend the schedule.

Destinations, methods and price

The United States market is currently enabled. An address must be serviceable through the actual checkout, which displays available shipping methods and charges before payment. Do not assume worldwide coverage or a free-shipping threshold unless it is offered for your address at checkout.

Following the parcel

Tracking is provided after dispatch when available. A shipping label can be issued before the carrier’s first scan, so an update may not appear immediately. Some orders travel in more than one parcel; review each shipment notice and tracking reference for its included items.

An accurate address matters

Check the recipient name, street, unit or apartment, postal code and required contact details before paying. Email support@frezunia.com promptly if a correction is needed. Changes depend on the fulfillment stage. Actual re-delivery or return-to-sender costs caused by an incorrect address or failure to collect may be payable by the customer where lawful.

Taxes, customs and other charges

Tax collected by the store is shown at checkout. Where an applicable import duty, tax or brokerage charge has not been prepaid through checkout, the recipient may be responsible where permitted by law. Customs or a carrier may ask for more information or delay release. Review the charges shown for your transaction rather than assuming all fees are prepaid.

When delivery needs investigation

Email support@frezunia.com with the order number, tracking reference and issue. For damage, keep the packaging and provide photographs. For a delivered scan without a parcel, check household members, reception, safe places and carrier notices. We review the available information and coordinate an investigation or appropriate remedy. Estimates do not remove remedies required by applicable law.