FAQs
Useful answers, from browsing to after-sales
The product listing and actual checkout contain the details for a particular purchase. These answers explain the store’s general process.
Is an account required to order?
Use the account or guest options offered at checkout. If you use an account, keep its login details private.
How can I pay?
Choose from the payment methods actually displayed at checkout. Availability can depend on the destination, device and payment provider. A payment logo elsewhere does not guarantee availability.
What is the safest way to handle payment details?
Use the checkout on frezunia.com and the provider flow it presents. Do not email a complete card number, security code, password or verification code to support.
Which currency is used?
The store’s base currency is USD. Review the currency and final total shown at checkout. Your bank or payment provider may apply its own exchange rate and fees.
Which address information should I check?
Use a complete recipient and serviceable delivery address, including the apartment or unit, postal code and required contact details. Review them before authorizing payment.
Can I cancel or correct an address after ordering?
Email support@frezunia.com as soon as possible with the order number and exact change. Changes depend on the fulfillment stage; no fixed hourly cancellation window is promised. A dispatched order follows the return process.
What delivery time should I allow?
The average fulfillment time is 8–14 business days. After payment is confirmed, orders are generally processed and dispatched within 3 business days. Estimated transit time is 5–11 business days. Business days exclude weekends and relevant public holidays. These are estimates and delays can occur.
Where can an order be sent and what does it cost?
The United States market is currently enabled. Checkout determines whether an address is serviceable and displays the available delivery methods and charges.
Why is tracking not showing a new scan?
Tracking is supplied after dispatch when available. Label creation can precede the first carrier scan, and a parcel may not be scanned at every stage. Separate shipments have separate references.
What should I do about a missing, wrong or damaged item?
Keep the goods and packaging. Email support@frezunia.com with the order number, tracking reference and relevant photographs so the issue and an appropriate remedy can be reviewed.
How do I return an item or follow up a refund?
Request a return within 30 days after delivery. Wait for authorization and the correct address before posting it. Ordinary change-of-mind return postage is customer-paid. Following inspection and approval, refunds are processed to the original method within 5 business days, plus the payment provider’s posting time. Mandatory rights remain available.
How do I ask a question not listed here?
Email support@frezunia.com with a product link or order number and a clear description. Contact Us explains the details that help us review an enquiry.