Privacy policy
Last revised: October 27, 2026
About this notice
This notice applies to information used through frezunia.com, including browsing, account activity, purchases and conversations with Frezunia. Frezunia is the storefront brand. Privacy questions and rights requests can be sent to support@frezunia.com; do not include passwords or complete payment credentials.
Details you choose to provide
We may receive a name, email, telephone number, billing and delivery addresses, account details, product selections, payment status, order and return history, and messages or attachments sent for support. Submit only information relevant to the interaction. Payment credentials are handled through the provider used at checkout rather than through support email.
Information from visits and transactions
The storefront and its service providers can generate IP address, device and browser information, approximate location, cookie identifiers, referral information, pages viewed, cart events, checkout activity and security logs. A carrier, payment provider or operational app can provide status information associated with a transaction you requested.
What the information helps us do
We use relevant information to keep the store working, complete orders, arrange deliveries, answer requests, manage returns, remember preferences, protect accounts and payments, maintain records and meet legal duties. Depending on the activity and applicable law, the basis may be a contract, legitimate interests, consent or a legal obligation. Marketing and measurement follow the applicable consent and opt-out requirements.
The providers involved
Shopify hosts the commerce platform. Installed operational tools include Tongtool (通途), Kuaiyun Data 1 (快云数据1), the store app named frezunia.com, and Shopify Messaging. Their use of relevant information depends on the functions and permissions actually enabled for store operations, orders, reporting or communications. Payment and delivery providers receive information needed to perform the particular transaction. Advisers, authorities or other recipients may receive information where lawfully necessary. Information is not kept entirely within the storefront. For Shopify’s own practices, see Shopify’s Privacy Policy.
Cookies, storage and similar technologies
Cookies, browser storage and server logs can support sessions, carts, preferences, security and measurement. If a pixel or advertising tool is enabled, it may record page or purchase events, subject to applicable choices and permissions. Use the storefront privacy interface and browser settings for available controls. Restricting storage can affect some functions. Newly enabled analytics or advertising providers must be reflected in the store’s disclosures.
Where records are processed and how long they remain
Shopify and other providers may process information outside the country where you live. Transfers use the safeguards required by applicable law where relevant. Retention depends on the record and the needs of orders, support, accounting, security, disputes and legal compliance. We retain records only as long as reasonably needed for those purposes. Reasonable protections are used, but no system or network is guaranteed completely secure.
Your choices and requests
Depending on your location, you may have rights to access, correct, erase or obtain information, restrict or object to processing, withdraw consent, or appeal a decision. Email support@frezunia.com to describe a request. We may need to verify identity, and legal duties may require some records to be retained. Marketing messages provide an available unsubscribe route; order and service messages may still be necessary. The storefront privacy choices page provides additional controls where offered.
Children, other services and revisions
The store is not intended for children to use independently where parental authorization is required, and we do not knowingly seek children’s data unlawfully. External websites have their own notices and practices. We date changes to this policy and provide additional notice when required.