Contact information

One place for store enquiries

Email support@frezunia.com for help with a listing, order status, an address correction, cancellation request, delivery issue, return, refund or privacy question. Explain what happened and what you would like us to review.

Help us locate the right order

Give your order number, the email used at checkout and the affected product or variant. Add the tracking reference for a shipment question. If an item is damaged, wrong or missing, retain the packaging and include clear photographs of the item, parcel contents and shipping label as relevant.

For time-sensitive changes

Send corrections and cancellation requests as soon as you notice an issue. A request can be acted on only while the fulfillment stage allows it. Dispatch notices and tracking are supplied after shipment when available; carrier scans can take time to appear.

Keep credentials out of email

Never send your full card number, security code, password or a one-time verification code. These credentials are not needed to locate an order. We do not publish an unverified hourly reply deadline or claim a round-the-clock support schedule.