Refund policy

Last revised: October 27, 2026

Tell us within 30 days of delivery

To request a return, email support@frezunia.com within 30 days after delivery with the order number, item or variant and reason. Include photographs where useful. Obtain authorization and the correct return address before sending anything. The address printed on an incoming parcel is not automatically a return address.

Keep a change-of-mind item in its original condition

An ordinary change-of-mind return must be unused, unworn and unwashed, with original labels, packaging, accessories and supplied parts. Where lawful, custom-made or personalized goods, perishables, and opened hygiene-sealed or intimate-use goods are excluded from change-of-mind returns. These exclusions do not limit remedies for defective, unsafe, damaged or incorrectly supplied goods.

Understand the shipping costs

The customer arranges and pays the return postage for a change-of-mind return. Original delivery charges are not refunded in that case unless applicable law requires it. For a verified faulty, damaged, wrong or incomplete order, we arrange an appropriate remedy and cover reasonable necessary return postage if a return is required. Ask before incurring postage costs. We do not promise free labels for every return. No restocking fee is charged.

If something arrived wrong, damaged or incomplete

Report the issue promptly with the order number and clear photographs of the item, packaging, contents and label as relevant. Keep the goods and packaging during the review. Depending on the circumstances, an appropriate remedy may include replacement, refund or another lawful solution. Do not discard goods before instructions unless keeping them would be unsafe.

After a return is received

We inspect returned goods and communicate the decision. Once a return is inspected and approved, a refund is processed to the original payment method within 5 business days. A bank or payment provider may take additional time to post the credit. We explain a declined request or a deduction allowed by law. Contact support if an approved refund has not appeared after the provider’s usual posting period.

Exchanges, corrections and cancellation

For another option or size, arrange a return and place a separate order once availability is checked. Send a cancellation or address correction promptly. A change depends on the processing stage and is not guaranteed within a fixed hourly window. If a parcel has already dispatched, the return process applies.

Refused or uncollected shipments

Refusing a delivery does not itself cancel the purchase. Contact us so the shipment can be located and the next steps explained. Where permitted by law, actual re-delivery or return-to-sender costs resulting from an incorrect address, refusal or failure to collect may be payable by the customer. Any refund is reviewed in light of the final shipment outcome. Mandatory consumer rights remain available.